Job Description About Gulf Computers: Gulf Computers Group was set up in 1979 with their HQ in Dubai, UAE. Since then, the company has been providing turnkey solutions and IT services to their prestigious customers in various business segments, both Government and Corporate.
Work Location: Abu Dhabi. Full time Position.
Client Need:
1st Line Helpdesk Support Engineer Job Description
Job Title : Helpdesk Support Engineer Only Female Consultants ( Arabic Speaking Advantage)
Reporting to : IT Customer Service Manager
Key Responsibilities and duties :
To provide technical support; answering support queries either onsite or via phone or email.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system and maintain full documentation.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of Computer equipment by providing necessary training and advice.
To allocate more complex service issues to the relevant IT Support member.
To arrange for external technical support where problems cannot be resolved in house.
Skills / Attributes Required
ITIL Foundation
IT Helpdesk support experience
IT Hardware knowledge
Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Vista / Windows 7).
Experience using and troubleshooting Microsoft Office (MS Outlook, Word, Excel and PowerPoint).
Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation).
Basic understanding of PC hardware set-up and configuration.
Excellent telephone manner and face-to-face communication skills.
MCP certification would be beneficial, but is not essential
Driving License & Own Car ( Advantage)
ITEL Certified
If interested, please send your updated CV with the below mentioned details filled completely. This is important for further proceedings :
1. What is your relevant experience in .Net & web development?
2. Where are you residing?
3. What is your date of birth?
4. Are your Married?
5. Are you on an Employment Visa or Visit Visa?
6. What is the validity of your Visit Visa?
7. Are your documents attested?
8. What is your joining period?
9. Have you finished 2 yrs. with your present organisation?
10. Do you carry an UAE driving License?
11. What languages do you speak?
12. What is your nationality?
13. What is your present salary and expectation?
14. Which VISA are you on right now (Free zone, Dubai etc.)?
Thanks & have a nice day,
Kiran Jogi Business Manager IT Services UAE Gulf Computers
Email Id: kjogi@gulfauh.ae
Helpdesk Support Engineer ( Female Consultants Only ) Abu Dhabi - United Arab Emirates
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